Shipping policy
At Watchesland(www.watchesclone.net), we are committed to providing our customers with exceptional service, including fast and reliable shipping. Our shipping policy is designed to ensure that your order is processed, shipped, and delivered to you as quickly and securely as possible.
- Preparation of watch: takes about 1-2 business days.
- Delivery time: takes about 5-10 business days.
- Shipment method: DHL, EMS, UPS.
1. Shipping Details
We dispatch ‘Ready to Ship’ orders within 24-48 hours of receiving payment confirmation. Once your order is shipped, the estimated delivery time is between 5 to 10 business days, depending on the destination country and customs clearance procedures. Please note that delivery times may vary during peak seasons or unforeseen circumstances.
2. Order Tracking
After your order has been shipped, you will receive an email with tracking information. This will enable you to monitor the progress of your luxury watch as it makes its way to your doorstep.
3. Shipping Methods
We use express international courier services for all of our deliveries. The courier we choose will depend on the destination and what is the most efficient, secure, and fast method available.
4. Shipping Costs
Shipping charges are calculated at the checkout based on the destination country, the weight of the package, and the chosen shipping method. Watchesland(www.watchesclone.net) occasionally offers promotions with free shipping, so keep an eye out for such offers.
5. Packaging
Rest assured that all of our watches are carefully packaged to ensure that they reach you in perfect condition. Each watch is encased in its own box, which is then further secured within a protective shipping box.
6. Multiple Items in a Single Order
If your order contains multiple items, please note that they may be shipped separately from different fulfillment centers. In such cases, you will receive separate tracking information for each item.
7. Address Accuracy
Ensure that your shipping address is accurate and complete to avoid any delays or misdeliveries. We cannot be held responsible for orders with incorrect or incomplete shipping information.
8. Delivery Acceptance:
Please be available to receive your luxury watch when it arrives. If no one is available at the given address during the delivery attempt, the courier may leave a delivery notice or make a re-delivery attempt.
9. Order Cancellation and Modifications:
Once an order has been placed, we aim to process it swiftly. Therefore, modifications or cancellations can only be accommodated if the order has not yet been shipped. Please contact our customer support team immediately for assistance.
If you have any questions or concerns about our shipping policy, please don’t hesitate to contact our dedicated customer support team. We are committed to providing you with a delightful shopping experience and will do our best to assist you promptly.
Refund, Exchange, and Repair Policies for Watches
At Watchesland, we value our customers and strive to provide the best possible shopping experience. To ensure your satisfaction with your watch purchase, we have established the following return, exchange, and repair policies:
1. Refund Policy
Eligibility
You may return a watch within 14 days of the original purchase date if it meets the following conditions:
- The watch is in its original, unworn condition.
- All tags, stickers, and protective covers are intact.
- (If the protective cover has been removed, we must regretfully deny your request as it contravenes our return and exchange policies.)
- The watch is accompanied by the original packaging, including boxes and manuals.
- A valid proof of purchase (receipt or order confirmation) is provided.
Refund Process
Contact our Customer Service team to initiate the return process.please share pictures or video of the watch with us.
After receiving approval, carefully package the watch and all accompanying items and ship it back to us using a trackable and insured shipping method.(Please use only local shipping courier or EMS shipping)
Once we receive and inspect the returned watch and verify that it meets our return conditions, we will process your refund within 5 business days. Refunds will be issued using the original payment method.
2. Exchange Policy
Eligibility
You may request an exchange for a different watch within 30 days of the original purchase date if the following conditions are met:
- The watch is in its original, unworn condition.
- All tags, stickers, and protective covers are intact.
- (If the protective cover has been removed, we must regretfully deny your request as it contravenes our return and exchange policies.)
- The watch is accompanied by the original packaging, including boxes and manuals.
- A valid proof of purchase (receipt or order confirmation) is provided.
Exchange Process
Contact our Customer Service team to initiate the exchange process and specify the watch you would like to receive in exchange.
After receiving approval, carefully package the watch and all accompanying items and ship it back to us using a trackable and insured shipping method. (Please use only local shipping courier or EMS shipping)
Once we receive and inspect the returned watch and verify that it meets our exchange conditions, we will ship the requested replacement watch to you. Any price difference will be charged or refunded accordingly.
3. Warranty and Repair Policy
Warranty
All watches sold by Watchesland come with a 2 -year limited warranty. This warranty covers manufacturing defects and malfunctions under normal use. The warranty does not cover damage caused by accidents, misuse, or unauthorized repairs.
Repair Process
If your watch requires repair under warranty, please contact our Customer Service team for instructions on how to proceed.
If the watch is no longer under warranty, we offer repair services for a fee. Contact us for a repair quote and further instructions.
Carefully package the watch and send it to us using a trackable and insured shipping method. Please use only local shipping courier or EMS shipping.
Once we receive the watch, we will assess the repair needs and provide you with an estimated timeline and cost (if applicable).
Repairs will be completed by our qualified watch technicians, and the watch will be returned to you in working condition.
Please note that these policies are subject to change, and the terms and conditions may vary. We recommend reviewing our official website or contacting our Customer Service team for the most up-to-date information and specific instructions related to returns, exchanges, and repairs. Your satisfaction is our priority, and we are here to assist you with any questions or concerns you may have regarding your watch purchase.